Custom Orders & Payment
At Belle Customs, many of our products are created specifically for you. To keep custom orders simple and avoid misunderstandings, please review the following information before placing your order.
Payment
Payment in full is generally required before production begins.
For larger or specially quoted orders, Belle Customs may offer a deposit option. When a deposit is accepted, the required amount and remaining balance will be provided on your quote or invoice. Any remaining balance must be paid before the completed order is picked up, delivered, or shipped unless otherwise agreed upon.
An order is not considered in production until the required payment has been received and, when applicable, the final design or proof has been approved.
Designs & Proof Approval
Some custom orders may include a digital proof for approval before production.
Please carefully review spelling, names, dates, numbers, colors, placement, sizing, and other requested details before approving your proof.
Once you approve a design and production begins, changes may not be possible. If a change can still be made, additional design, material, or production charges may apply.
If Belle Customs makes a production error or the finished product does not match the approved design, please contact us and we will work to make it right.
Design Changes & Revisions
Reasonable design revisions may be included as part of your custom order. Extensive changes, multiple redesigns, or requests that significantly change the original project may require an additional design fee. We will let you know before any additional charge is made.
Cancellations
Custom orders may be cancelled before production begins, subject to any design work, materials, or other costs already incurred for the order.
Once production has begun, custom and personalized orders generally cannot be cancelled or refunded.
Turnaround Times
Turnaround time varies depending on the product, quantity, customization, material availability, and current workload.
Any estimated completion date will be communicated when possible. Turnaround time begins after required payment and, when applicable, final design approval have been received.
If you need an order by a specific date, please let us know before placing your order. Rush service may be available depending on our production schedule and may require an additional charge.
Sizing & Customer Selections
Customers are responsible for confirming sizes, colors, names, numbers, quantities, and other selections provided for their order.
Because custom products are made specifically for the customer, items cannot generally be remade or exchanged because of an incorrect size or other selection provided or approved by the customer.
Customer-Supplied Items
Belle Customs can accept certain customer-supplied garments or items for customization.
We take reasonable care when working with customer-provided items; however, printing, heat pressing, engraving, adhesives, and other customization processes can involve inherent risks depending on the item's material and construction.
Customer-supplied items are accepted with the understanding that replacement of the original item cannot always be guaranteed if it reacts unexpectedly during the requested customization process.
Customer-Supplied Artwork
By providing Belle Customs with artwork, photographs, logos, trademarks, graphics, or other content for reproduction, you confirm that you own the content or have permission to use it for the requested purpose.
Belle Customs reserves the right to decline a design or customization request.
Pickup, Delivery & Shipping
Completed orders may be picked up, delivered, or shipped depending on the arrangements made for your order.
Customers will be notified when pickup orders are ready. Please wait for confirmation before arriving for pickup.
Shipping and delivery charges, when applicable, will be provided at checkout or included in your quote or invoice.
Custom Products Are Final Sale
Because custom and personalized products are created specifically for you, they are generally final sale once production has begun.
If Belle Customs makes an error or there is a problem with the workmanship of your order, please contact us so we can evaluate the issue and make it right.
For additional information, please see our Return & Refund Policy and Shipping Policy.
Questions?
We're happy to answer questions before your order goes into production.
Email us at orders@bellecustoms.com.