Refund policy
At Belle Customs, many of our products are made, printed, engraved, or personalized specifically for you. Because of the custom nature of our work, return and refund eligibility depends on the type of product purchased.
Custom & Personalized Items
Custom, personalized, made-to-order, and specially produced items are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, or other customer-requested choices.
This includes, but is not limited to, personalized apparel, custom printed or decorated items, engraved products, custom drinkware, signs, woodworking products, and other items produced specifically for a customer.
If Belle Customs makes an error in producing your order, please contact us so we can make it right.
Artwork & Customer-Approved Details
When a proof or design approval is provided, customers are responsible for reviewing all details before approving the design, including spelling, names, dates, numbers, colors, sizing, placement, and other requested information.
Once a proof has been approved and production has begun, items produced according to the approved proof are not eligible for a refund, return, or free replacement because of an error or change that was present in the approved design.
If the finished product differs from the approved design because of an error made by Belle Customs, please contact us so we can evaluate the issue and make it right.
Non-Custom Items
For eligible non-custom and non-personalized products, return requests may be made within 30 days of receiving the item.
To be eligible for a return, the item must be in the same condition in which it was received, unworn or unused, with tags when applicable, and in its original packaging. Proof of purchase may also be required.
To request a return, contact us at orders@bellecustoms.com before sending the item back. Items returned without prior authorization may not be accepted.
If a return is approved, we will provide instructions for returning the item. Return shipping costs, when applicable, will be communicated as part of the return authorization.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If an item arrives damaged, defective, or is different from what you ordered due to an error by Belle Customs, contact us as soon as possible at orders@bellecustoms.com.
Please include your order number and photographs of the item when possible so we can evaluate the issue.
When Belle Customs is responsible for an error or defect, we will work with you on an appropriate resolution, which may include repair, replacement, or refund depending on the circumstances.
Customer-Supplied Items
When a customer provides their own garment or other item for printing, decorating, engraving, or customization, Belle Customs will take reasonable care while working with the item. However, customer-supplied items may react unpredictably to heat, pressure, ink, adhesives, engraving, or other production processes.
Belle Customs cannot guarantee replacement of customer-supplied items for damage resulting from the inherent risks of the requested customization process. This does not limit responsibility for damage caused by our failure to exercise reasonable care.
Exchanges
Custom and personalized products cannot be exchanged unless Belle Customs made an error in producing the order.
Eligible non-custom items may be exchanged by contacting us at orders@bellecustoms.com.
Sale Items & Gift Cards
Unless otherwise stated, clearance or final-sale merchandise and gift cards are not eligible for return or refund.
Refunds
If a return or refund is approved, we will notify you after the returned item has been received and inspected, when applicable.
Approved refunds will be issued to the original payment method whenever possible. Processing times vary depending on the payment provider or financial institution.
For orders paid using an alternative payment method, such as Zelle or Venmo, approved refunds may be returned using the original payment method or another method agreed upon between Belle Customs and the customer.
Questions about returns or refunds can be sent to orders@bellecustoms.com.